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Network Operations Center

Our server company recognizes that downtime is not an option for your servers. That's why they invest heavily in hardware and facilities that ensure that your site is up and running on the web 24 hours a day, seven days a week.

Our server’s Network Operations Center (NOC) features raised flooring. This enables a constant flow of conditioned air and helps to maintain uniform room temperature at all times. In addition, raised flooring reduces static and ensures a professional, computer-grade environment for your servers. The facility is equipped with a Raytheon fire suppression system, designed to immediately extinguish fire and protect equipment and personnel. The command center is controlled via automatic doors to further secure and protect the equipment.

Finally, the NOC is located in a secure, monitored, class-A building with a minimum number of approved personnel allowed access to highly sensitive areas and equipment. A detailed record of employee and visitor entry is maintained at all times.

Emergency Systems

To guard against local power failures, our server company has two industrial-grade, three-phase Liebert UPS systems. These act as back-up batteries, maintaining uninterrupted power in case of surges or power outages. With these back-up systems in place, they can keep the network up and running indefinitely without relying on external power.

They keep spare servers online of all CPU configurations. If a server were to experience a hardware failure, they would turn a key, grab the handle on the drive, pull it out and insert it into an identical standby CPU. They would then reboot the second machine, and the server would be up and running again in a matter of minutes.

Redundant Network Connections

The Network Operations Center is OnNet with GlobalCenter (GC), Qwest Communications and GTE through three separate bandwidth-on-demand connections that enter Baltimore in the server company’s building. GC, a Tier 1 provider with a 13,000-mile fiber optic network and Dense Wave Division Multiplexing (DWDM) technology that provides an enormous 460 gigabytes per second (Gbps) of capacity worldwide, has an Asynchronous Transfer Mode (ATM) fiber node located just a few floors below.

Qwest comes into Baltimore with an OC-12 line and plans to upgrade its connection to an OC-48 in the near future. Qwest also has an ATM fiber node just floors below the server company’s NOC. Our Qwest connection enables our server company to offer additional redundancy and better routes to Europe, Latin America and Asia. With our carriers, our router has up to 150,000 possible routes to send each packet of traffic.

AT&T is our third Tier One Internet backbone. AT&T Managed Internet Service provides a reliable, dedicated, high-speed Internet connection and industry-leading Service Level Agreements (SLAs). Your business IP services will reside on AT&T's world-class OC-192/OC-48 IP backbone, providing you with managed, state-of-the-art hardware and software, smart routing capability, and continuous performance monitoring.

Furthermore, because of these unique connections, our server company does not need to link to the Internet through an OC3 or T3 Telecom circuit. Instead, independent cables run inside our building directly from the NOC to all three carriers' points of presence. These lines can handle several times the bandwidth of an OC3. Whatever your bandwidth needs may be, our server company has the scalability to meet them.

Reliability

Industry analysis reveals that 70% of downtime of over 10 hours with any ISP is caused by telephone circuit failure. With our server company, circuit failure is virtually eliminated. That's because our NOC is in the same building as GlobalCenter, Qwest and GTE. There is no phone circuit between our server company and these providers. Instead, there is a direct connection between our Cisco 7500 routers and theirs.

Our server company’s providers also have peering connections with other major Tier 1 providers that allow traffic to be switched to alternate backbones should the need arise.

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